Terms of Services
Last updated: August 31, 2026
Welcome to Casovina.
Casovina LLC operates this website. Throughout the site, "we", "us" and "our" refer to Casovina LLC.
These terms govern your use of casovina.store and any purchase you make from us. By visiting the site or placing an order, you agree to be bound by them, together with the policies referenced within.
They apply to everyone who uses the site — browsers, customers, and anyone contributing content.
Any new features or tools added to the store are also subject to these terms. We may update them by posting changes to this page; continued use after publication constitutes acceptance. Changes don't apply retroactively to orders already placed.
Our store runs on Shopify Inc., which provides the e-commerce platform. Your purchase contract is with Casovina LLC; Shopify is not a party to it.
1. Who we are
| Store name | Casovina |
| Legal entity | Casovina LLC |
| Business address | 4400 Sharon Road, Charlotte, NC 28211, United States |
| support@casovina.store | |
| Phone | +1 (704) 364-4411 |
| Hours | Monday–Friday, 9:00 AM–9:00 PM ET |
| Response time | Within one business day |
2. Who can order
You must be at least 18 years old, or have the consent of a parent or legal guardian.
An account isn't required — guest checkout is available. If you create one, the login is yours to protect, and activity under it is your responsibility.
You agree to provide accurate billing, shipping and contact information, and to keep it current so we can complete your order and reach you if needed.
You may not use our products for any unlawful purpose, violate any applicable law including copyright law, or transmit viruses or other malicious code. Doing so results in immediate termination of access.
3. Products, pricing and availability
We make every reasonable effort to ensure prices, images and descriptions are accurate. Display varies by device and monitor, so we can't guarantee that a product image matches the merchandise exactly. Dimensions and specifications are approximate unless stated otherwise.
Descriptions, availability and pricing may change at any time. We may discontinue a product or limit quantities per person, household or order.
Prices are shown in US dollars. Applicable sales tax is calculated at checkout based on your shipping address. The total shown at checkout is the total you pay — nothing further is collected on delivery.
Price changes don't affect orders already confirmed. Obvious pricing and typographical errors are not binding on us; where one affects your order, we'll contact you and you may proceed at the corrected price or cancel that item for a full refund.
4. Orders and acceptance
Submitting an order is an offer to buy. You'll receive a confirmation email detailing your order and payment method.
The contract is formed when we accept your order and confirm shipment.
We may decline an order where the item is out of stock, payment authorization can't be obtained, we've identified a pricing or description error, a fulfillment issue prevents completion, or we reasonably suspect fraud. Where payment has been taken and we decline, we refund in full.
Resale. Products purchased from Casovina may not be resold on third-party marketplaces such as Amazon or eBay without our written consent.
5. Payment
Payment is taken when you place your order, using the methods shown at checkout.
We use industry-standard SSL/TLS encryption, and payments are processed by a PCI-DSS compliant provider. We don't store full card details.
By purchasing from us, you authorize us to obtain and verify payment information, including from your card issuer where necessary, to confirm identity and authorize the transaction.
If a payment is declined or reversed, we may cancel the order.
6. Order processing and shipping
Orders are typically processed within 1–2 business days, Monday through Friday, excluding federal holidays. You'll receive a tracking number by email once your order ships.
Full processing and delivery timeframes are in our Shipping Policy, which forms part of these terms.
Risk of loss passes to you on delivery. If your order arrives damaged or doesn't arrive at all, contact us and we'll resolve it.
Tracking can take 24 to 48 hours to show its first scan. A quiet tracking page in the first day or two doesn't mean anything has gone wrong.
Where we can't ship within the stated timeframe — or within 30 days if no timeframe was given — we'll notify you and you may choose to wait for a revised date or cancel for a full refund.
7. Delivery problems
If tracking shows your package as delivered but you don't have it, check the usual places first — neighbors, porch, building mailroom. Carriers sometimes scan a package before the final handoff.
If it hasn't turned up within 48 hours, contact us. We'll open an investigation with the carrier and work with you on a resolution. You don't need to chase them yourself.
Address accuracy is your responsibility at checkout. Because we process orders quickly, there's a limited window to change an address — email us as soon as possible and we'll amend it if the order hasn't shipped. We're not responsible for packages successfully delivered to an incorrect address entered at checkout.
8. Cancellations and returns
Cancellations: you may cancel free of charge any time before your order ships. Email us with your order number as soon as you can — because we dispatch quickly, it isn't always possible to intercept an order.
Returns are governed by our Refund Policy, which forms part of these terms.
Sale items. Products purchased during a promotional event are final sale and aren't eligible for return, unless faulty, damaged or incorrectly supplied. Where an item is on promotion, that's stated on the product page before you buy.
9. Defective, damaged or incorrect items
If a product arrives with a manufacturing defect, is damaged in transit, or isn't what you ordered, contact us within 30 days of delivery with your order number and, where possible, photographs.
We'll send a replacement or refund you in full — whichever you prefer, and we cover the return shipping.
This doesn't limit any rights you have under applicable consumer protection law, including implied warranties of merchantability and fitness for a particular purpose where those apply.
10. Accuracy of site information
We're not responsible for information on this site that is inaccurate, incomplete or outdated. Content is provided for general information and shouldn't be relied on as the sole basis for a decision.
The site may include historical information, provided for reference only. We may update site content at any time without an obligation to notify you.
11. Third-party tools and links
We may provide access to third-party tools that we don't monitor or control. These are provided "as is", without warranty of any kind, and you use them at your own discretion and risk.
Our site may link to third-party websites. We're not responsible for their content, accuracy or practices. Complaints about third-party products go directly to that party.
12. Your submissions
If you send us comments, feedback, photographs or videos, you grant us the right to use, edit, publish and distribute that content without restriction or compensation. We have no obligation to keep submissions confidential or to respond.
You're responsible for the accuracy and legality of anything you submit. It must not infringe anyone's rights, contain unlawful or obscene material, or include malicious code.
We may remove content we consider unlawful, offensive or otherwise objectionable.
13. Intellectual property
All content on this site — text, images, product photography, logos and design — belongs to Casovina LLC or its licensors. You may not reproduce, distribute, modify or use it commercially without our written permission.
14. Privacy
Personal information is handled in accordance with our Privacy Policy.
15. Errors and inaccuracies
Our site may occasionally contain typographical errors or inaccuracies relating to product details, pricing or availability.
We may correct such errors and update or cancel affected orders, including after you've placed one. Where we cancel for this reason, we refund in full.
16. Site availability
We may modify or discontinue any part of the service at any time.
We're not liable if the site is unavailable at any time or for any period, whether for scheduled or unscheduled maintenance.
Your content, excluding payment card details, may be transmitted across various networks and adapted to meet technical requirements. Payment card data is always encrypted in transit.
17. Disclaimer and limitation of liability
We don't guarantee that use of the service will be uninterrupted, timely, secure or error-free.
Except as expressly stated, the site and all products are provided "as is" and "as available."
To the fullest extent permitted by law, our total liability arising from any order is limited to the amount you paid for that order. We're not liable for indirect, incidental or consequential damages, including lost profits or lost data.
Nothing in these terms limits liability for fraud, for personal injury caused by our negligence, or for any liability that cannot legally be excluded. Some states do not allow the exclusion of implied warranties or the limitation of certain damages, so parts of this section may not apply to you.
18. Indemnification
You agree to indemnify and hold harmless Casovina LLC, its affiliates, officers, agents, contractors, service providers and employees from any claim or demand, including reasonable attorneys' fees, arising from your breach of these terms or your violation of any law or third-party right.
19. Force majeure
We're not responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, carrier disruption, industrial action, technical failures or government action.
20. General
If any provision of these terms is found unenforceable, the remainder continues in full effect. Our failure to enforce a provision doesn't waive our right to enforce it later.
These terms, together with our Refund Policy, Shipping Policy and Privacy Policy, form the entire agreement between us and supersede any prior agreements.
21. Governing law and disputes
These terms are governed by the laws of the State of North Carolina and applicable federal law of the United States, without regard to conflict-of-law principles.
We'd much rather resolve a problem directly — please contact us first. Where a dispute can't be resolved, it will be brought before the state or federal courts located in Mecklenburg County, North Carolina.
Nothing here prevents you from bringing a claim in small claims court, or from exercising any right you have under the consumer protection laws of your own state.
22. Contact
Casovina LLC
Address: 4400 Sharon Road, Charlotte, NC 28211, United States
Email: support@casovina.store
Phone: +1 (704) 364-4411
Business hours: Monday–Friday, 9:00 AM–9:00 PM ET