Shipping Policy
Last updated: September 15, 2026
Free standard shipping on every Casovina order, with no minimum purchase. Below you'll find our delivery timeframe, how tracking works, the rules for changing or canceling an order, and what we do when a package is late, lost or damaged. This policy applies together with our Returns & Refunds Policy — please read both before you order.
1. Delivery timeframe
Processing — the time between your order being confirmed and the package leaving the fulfillment center — takes 1–3 business days (Monday through Friday, excluding federal holidays). Transit with the carrier takes an estimated 3–5 business days, so allow 4–8 business days in total from the day you order. During holidays, promotional events and the peak season from November to December, processing can take up to 2 additional business days — if you need something by a specific date, ordering early is worth doing.
These are estimates based on carrier performance, not guaranteed delivery dates: carrier disruption, customs processing, severe weather and seasonal demand can add time. A delay within or shortly beyond the estimated window isn't a reason to cancel an order — section 6 explains what we do when a package is late or lost.
2. Where we ship
We ship within the United States only. Standard shipping is free on every order — the price you see at checkout is the total price.
3. Tracking your order
Your tracking number arrives by email once the order ships. Allow 2–5 business days for tracking to show its first scan, and note that shipments can sit without updates for a few days while in transit between carrier hubs — neither means anything has gone wrong. If your tracking hasn't updated for 10 business days, contact us and we'll check with the carrier.
Items ship from the fulfillment center that holds them, so an order with several items may arrive in separate packages on different days, each with its own tracking number and email, at no extra charge. A package arriving later than the rest isn't a missing item — please wait until all tracking numbers show delivery before contacting us about a missing product.
4. Canceling or changing an order
Every order is transmitted to our fulfillment center automatically and enters processing within minutes. For that reason an order can only be canceled or changed within 5 minutes of being placed — after that we're no longer able to stop, change or retrieve it. Please double-check your items, sizes, colors and shipping address before you confirm.
To cancel within the 5-minute window, email support@casovina.store right away with your order number and "CANCEL" in the subject line. The time your email reaches us is what counts, and we confirm every cancellation in writing. Requests that reach us after 5 minutes can't be processed as cancellations — this also applies if you've changed your mind, found the item elsewhere or are worried about the delivery time — and we'll send you our return instructions instead.
The processing time in section 1 is the time the fulfillment center needs to prepare your package; it isn't a period during which the order is on hold.
If you no longer want your order, you can return it after delivery under our Returns & Refunds Policy. Returns are international shipments to our returns center in the United Kingdom, at your own cost. Refusing or not picking up the package doesn't cancel the order (see section 5).
5. Your shipping address, failed and refused deliveries
Please make sure your address is complete and accurate before completing your purchase — an incorrect or incomplete address is the most common cause of a delayed delivery. Include any apartment or unit number and ZIP code, and add a phone number for the carrier. Address changes are only possible within the 5-minute window in section 4.
Packages that can't be delivered because the address was incorrect or incomplete, or that aren't picked up within the carrier's holding period, are returned to the carrier's origin facility. This isn't a cancellation or a return. Once the package has reached the fulfillment center again we can reship it at cost, or refund the order minus the carrier's charges for the failed delivery and return.
Refusing a package at the door doesn't cancel your order, and isn't treated as a return: refused packages go to the carrier's origin facility rather than to our returns center and often can't be recovered, so a refund can only be considered once a package has actually been received back. If you no longer want your order, please accept the delivery and follow our Returns & Refunds Policy.
6. Delays, lost and missing packages
If tracking shows no movement for 10 business days, or your package is more than 7 business days past the estimated delivery window, contact us with your order number. We'll open an investigation with the carrier, which can take up to 10 business days. If the carrier confirms the package is lost, we'll send you a replacement free of charge; a refund is only issued if a replacement is no longer available.
If tracking shows "delivered" but you don't have the package, check around your property — porch, mailbox, garage and any usual safe spot — ask household members and neighbors, and review the carrier's proof of delivery; carriers sometimes scan a package before the final handoff. Let us know within 7 days of the delivery scan so we can file a claim with the carrier. We look into every case; where the carrier provides proof of delivery to your address (GPS scan, photo or signature), the outcome of the carrier claim determines whether a replacement can be issued. If you added Shipping Protection at checkout, section 9 applies.
7. Damaged shipments
If the outer packaging or the item is damaged on arrival, keep all packaging and email us within 3 business days of delivery with clear photos of the outer box, the shipping label and the damaged item. We need the photos within this period because the carrier's own claim window is just as short; we're unable to accept claims without photos or after 3 business days. Confirmed transit damage is resolved by sending you a replacement free of charge, not by a refund (see our Returns & Refunds Policy, section 7).
8. Duties and taxes
Sales tax, where applicable, is calculated at checkout. Orders dispatched from our overseas fulfillment center have all duties and import fees paid by us — no carrier will contact you for additional payment, and nothing is collected on delivery.
9. Shipping Protection
Shipping Protection is an optional service you can add to your order at checkout. It covers your package against loss or damage during transit, as described at checkout: in those cases we send you a replacement free of charge.
The Shipping Protection fee is non-refundable once your order has shipped — including if you return the order, or part of it, later. It is only refunded when an order is canceled within the 5-minute window in section 4.
10. Customer service
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (local time). Closed on Saturdays, Sundays and public holidays. We reply within one business day.
Email: support@casovina.store